Shop By Brand  
if you know the brand or manufacturer of the product you are looking to purchase, simply click the "Shop by Brand" link located on the top navigation bar of this page. This will return a list of all of the brands we carry. Clicking on any brand name will return all of the products we carry for that particluar brand. You can also type the name of the brand into the search box. This method will return a list of all of the products we carry for that brand.

Shop By Category  
if you are interested in seeing products according to category, simply select the link from the list on the right side of this page or use one of the links located on the top navigation bar or in the center of the home page.

Searching For Products  
Simply type in the name, description or product number of the product that you are searching for into the search box located on the left side of the page. Then, click "Go". You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your cart. To bring up a wider range of results, try limiting your search to one word.

Recommend to a Friend  
You can recommend any of our products to your friends simply by clicking onimage on the bottom of every page. After you clicked on that image - you'll see a small convenient window where you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.

Methods Of Ordering  

• Order On-line

Methods Of Payment  
Vitaminia.com accepts Visa, Mastercard, American Express, and the Discover Card

Place An Order  

• From our home page, you will be able to Browse through the product categories. Or, search for a product by product name, product number or description by entering your search terms in the search box located on the left hand side of the site.
• Either method will retrieve a list of products, sizes available, and their price.
• To view a more detailed description of the product and its ingredients, simply click on the "tell me more" link located next to the item.
• Once you have decided which product you would like to purchase, click on the Buy button next to that product. This will deliver that product to your Shopping Basket where you can select the quantity to purchase. if you change the quantity you wish to order, please remember to click the Update button. You can also remove a product by clicking on the "X" in the bin column.

We have now made it easier, faster and more convenient for you to order with us.

Method 1- My Favourites

Do you have a favourite item that you order again and again? With the'My Favorite Products' feature, you can store your favourite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping basket. To save items in your “My Favorite Products”, click on any “Add to My Favorites” link located next to each item. Once you click the link, that item will be placed in your favourites list. To see your list of favourite items click on the "My Favorite Products" link located on the top left navigation bar. From here, you can remove items from your favourites list by clicking on the red "x" located to the right of each item. You will also be able to add any of these items to your shopping basket with ease. To choose items to add to your shopping basket, simply click the empty box located to the left of each item. Once you have chosen all of the items you wish to put in your basket, click the "Add selected products to my shopping basket" button. Once you click this button, you will see your shopping basket. Here, you can change quantities for the items you wish to purchase.

Using this method will result in a quick, hassle-free, and safe way to place your future orders.

At this point you can:

• Continue Shopping to add more items to your shopping basket.
• Update Shopping Cart to manually refresh your Shopping Cart.
• Begin Check Out to complete your order.
• Once you are ready to complete your order, you will need to provide your billing and shipping information. if you choose to select a login and password, simply select this checkout method after you have filled out the billing and shipping information. The next time you come to our site your billing and shipping information will automatically appear. HOWEVER, your credit card information WILL NOT BE STORED and will need to be re-entered. This is for the safety and integrity of your credit. Your final screen will give you a printable receipt of your order.
• After entering your billing and shipping information, click the “continue checkout” button. This will take you to the “order review” page where you can review all of your billing and shipping information and modify any of it if necessary.
• Once you have verified your personal information and shipping options, you will need to enter your credit card information. Once you have entered your payment information, click the “continue checkout” button. Clicking this button will complete your order.
• Your final screen will give you a printable receipt of your order.
• Once you have completed your order, you will receive a confirmation e-mail that the order was received followed by a detailed e-mail with your shipping information including the final cost charged to your card.

Edit My Order  
if you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. if your order has already been processed, you will not be able to modify or change your order.

Cancel My Order  
if you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. if your order has already been processed, you will not be able to cancel your order, however, you may refuse the package for a full refund/credit.
email us
Customer Service
Monday - Friday 8.30 to 8.30
Saturday 9.00 to 5.30

Return Policy  
Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 25 days of your receipt of shipment.

About Cookies   

In order to use the”My Favourites List” feature of our site, you will need to set your browser to accept cookies. This cookie information is not shared with any other party.

Q: What are cookies and how does Vitaminia.com use them?

A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalized browsing experience.

Q: How can I set my browser to accept cookies?

A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

if you're using Internet Explorer 6.x
From the menu at the top of your browser:

1. Choose Tools, then
2. Internet Options
3. Click the Privacy tab
4. The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. if your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

if you're using Internet Explorer 5.x
From the menu at the top of your browser:

1. Choose Tools, then
2. Internet Options
3. Click the Security tab
4. Click Internet, then Custom Level
5. Scroll down to Cookies and choose Enable

if you're using Netscape Navigator 6.x
From the menu at the top of your browser:

1. Choose Edit, then
2. Preferences, then
3. Click on Privacy and Security
4. Then Cookies, and
5. Select Enable

if you are using another browser, we recommend you upgrade now for free to the most recent version of Microsoft Internet Explorer or Netscape Navigator.

How to use "My Favourites List"  

With the 'My Favorite Products' feature, you can store your favourite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. In order to take advantage of this feature, you must have your ‘cookies’ enabled on your computer. Please remember, your list will only be available from the computer you created it on.

To add an item to your list- Simply click on any  “Add to My Favourites” link located next to each item.

To remove an item(s)– Simply click the "x" located to the right of each item you wish to remove.

To add an item to your shopping basket – Simply click the box to the left of each item and a √ mark will appear. Now click the ‘Add Selected Items To My Shopping Basket’ button. You should now see the item(s) you checked in your shopping basket where you will be able to update quantities.

Create An Account  
Users who create a personal account with us, will be able to store all there billing information with us, thus preventing having to enter it every time. To create an account simply select "Register" at the top right of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. 

Forgot Username or Password  
if you forgot your username or password, simply go to the register screen and choose "forgot my password". You will then be able to enter your email address and we will mail you your username and password. if you receive an email in which the password field is blank, this means you never registered with us.

Edit Account Information  
if you wish to edit your account information, simply click the "register" button located at the top right side of the page. Enter your email address and password then click the "sign-in" button. Change any information you wish to change and click the "continue shopping" or "continue checkout" button.

View Past Orders  
We are currently unable to allow you to view your past order history online. 

Shipping  
Shipping is to the US only for a flat rate of $5.99.
Order online and we aim to despatch within 48 hours!!
(in busy periods, please allow 2-7 working days for delivery)

Lost or Damaged Shipment

email Click Here

Return A Product  
We are proud of the quality of our products and want to make sure you are completely satisfied. if not completely satisfied, return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your money.
Once your return has been received, a credit or refund will be issued.

To send an item back, simply send it to:

Vitaminia.com
Attn: Returns Department
Apollo Fulfillment
455 Whitney Street, Northborough, MA 01532-2503

We will not be responsible for shipping and handling on returned items as we can not be responsible for items that never make it back to our warehouse.

Disclaimer  
Vitaminia.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses,etc... if this happens you will be notified via e-mail and your credit card will be refunded. All sales are final. This means Vitaminia.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice. This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site. The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. Prices are subject to change at any time without notice.

Privacy Policy  
Vitaminia.com will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.

Security  
We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We use Verisign as our certificate provider:

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

* First, you will notice the "http" in your browser's URL location has changed to "https".

* In Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

* Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser. Regardless of your browser, the Vitaminia.com website will display these visual clues to reassure you that your information is being transferred securely.

In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.